Frequently Asked Questions

Countertop Repair or Sink Replacement Process

My countertop and sink is molded or connected together, how will you replace my sink? Will you need to remove my countertop?

This is a very popular question! Your sink and countertop are made to look like one piece, but if you look on the underside of your countertop and sink, you will see that your sink is actually installed and mounted to the underside of your countertop.Our technicians work in the convenience of your home, without removing your countertops. Our technician will first protect your flooring, appliances and cabinets, if necessary. Once completed, our technicians will disconnect the plumbing from your existing sink (if it is standard plumbing), route out your sink at the seam using a sink router, remove your sink through the sink cutout, and install your new sink in place. If you are replacing your sink with the same sink model, it will look just as it did before. Feel free to check out our videos, it will give you an insight on our sink replacement process.

What does the term “inconspicuous” mean?

Our repairs are inconspicuous, meaning that if someone were to come to your home for the first time they would not automatically go to the repaired area and notice anything different about it, but you or anyone who lives in the house will most likely be able to see it because you know exactly where to look.

What is color match material?

Color match is needed for solid surface only. The color match material is any left-over material that matches the rest of your countertop. Color match material can be a cutting board, sink cutout, cook-top cutout, or even your backsplash. Typically these are left by your fabricator or installer when your countertops were first installed.

How do I determine the color of my countertops?

There are plenty of ways to determine the color of your countertop:

• Contact the manufacturer of your product, typically they will have your product registered in their system.
• Contact the retailer, fabricators, or installers who were involved with your countertop installation.
• Check for the manufacturer code that runs along the underside of your countertop. For example, the DuPont Corian codes start with “NSF-51”.
• Submit a photo to our estimators and we will help determine the color for you.

What do I use to clean my Quartz/Granite/Solid Surface?

We highly recommend you review the manufacturer care and maintenance guidelines of your product, which typically can be accessed on their website. If you are unable to find the guidelines, we suggest simple cleaners, such as liquid dishwashing soap, warm water and a cloth.

Estimating Process

How can you quote me over the phone without seeing the issue?

Our estimators are very knowledgeable and experienced. With almost 20 years in the countertop industry and thousands of satisfied customers, our company is able to listen to the type of project you would like completed, and provide you a quote right over the phone. We’ve heard all sorts of issues and situations from multiple homeowners. Feel free to take a look at some of the work we’ve completed in Our Work page .

Why do I have to pay a deposit? What assurance do I have you’ll actually show up?

The initial payment or deposit covers any costs associated with the upcoming job. These costs include travel, any associated material costs, and reserving an appointment date with the technician. The initial payment ensures that you are committed to the agreed upon service. This payment will be refunded if the job is cancelled prior to the appointment within one business day excluding any associated material costs.

Scheduling

How does the scheduling process work?

Once you have approved the estimate and are ready to proceed, you will be assigned to a project manager directly at SurfaceLink. Your project manager will be your main point of contact throughout the remainder of your project. He/She will answer any questions you may have about the countertop repair or sink replacement process and once you are ready, your project manager will get you scheduled with one of our certified technicians. If you would like a reminder call, email or text the day before or day of your appointment — just let us know! We are happy to help in any way we can.

Can’t you just send someone out to inspect?

There are certain or special circumstances where we will need to inspect your countertop or sink prior to completing the project, but these are very rare occasions. Our SurfaceLink estimators are very knowledgeable and experienced, which is the reason why we can provide you an estimated quote right over the phone. Thus, saving you both time and money.

About SurfaceLink

Where is your headquarters?

The SurfaceLink headquarters is located in Chantilly, VA, which is about 30 minutes outside of Washington, DC.  Please don’t hesitate to contact us for more information.

Which company will come out to do the work?

We do not outsource to third-party companies. Your project will be completed by a SurfaceLink Certified Technician. Each of our technicians receive recurrent training and are certified in-house.

Are you the manufacturer of my countertop?

We can see how some may be confused since we are the authorized warranty service agent for many manufacturers; however, SurfaceLink is not a manufacturer, we are a repair and restoration company. Check out our Industry Partners page to learn more.

Can you change the color of the countertop?

SurfaceLink specializes in repairing, restoring, and modifying countertops; not changing the color of countertops.

Do you install new countertops?

No, SurfaceLink is specialized in repairing, restoring and modifying countertops. We are not in the business of fabricating new countertops.